Brandon Taylor

experience

Indiana University Southeast

IT Support Technician III, SCCM, Jamf / Project Manager
November 2016 - Present
Job Description

Duties
  • Manages existing Active Directory infrastructure.
  • Implements new and reviews existing Group Policies to provide a responsive and concise end-user experience.
  • Device imaging and software deployment via SCCM and Jamf.
  • Classroom audio/visual troubleshooting.
  • Operating in conjunction with my team to provide excellent support and quick problem resolution.
  • Manages projects related to implementation and utilization of technology across the campus.

Data Strategy

Network Analyst II
January 2016 - November 2016
Job Description

Duties
  • Internal client focus while also maintaining customer relationships with the NOC.
  • Maintained internal Active Directory and Unified Communications profiles for employees.
  • Acted as the point-of-contact for any internal issues, and instructed new hires of current business practices.

Data Strategy

Network Analyst I
August 2014 - January 2016
Job Description

Duties
  • Monitored client networks for any problem conditions, and notified the proper engineers when escalation was required.
  • Provided excellent customer support by troubleshooting client issues and created simple solutions for complex issues.
  • Frequently deployed to remote customer sites to perform maintenance on equipment, as well as gather material for documentation.

expertise

Click each accordion to see my skills.

education

Indiana University Southeast

Bachelor of Science (B.S.), Informatics, GPA 3.83
November 2016 - Present


Ivy Tech Community College

Associate of Applied Science (A.S.), Information Technology, GPA 3.25
August 2012 - May 2015

certifications

VMware Certified Associate 6 - Data Center Virtualization

VMware
June 2015 - Present

See Credential


Customer Service Specialist

ETA International
February 2013 - Present

See Credential

contact

If you would like to contact me, please fill out the following form, and I will get back with you as soon as I am able!

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.